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Destination Specialist

Cruise Specialist
1-800-661-WAVE x372
lee@cruise-connections.com

Meet our Team
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Meet our Team

Cruise Connections Canada

  • Management Team
  • Sales Team
  • Customer Care Team
  • Marketing Team

Our Management Team

Cruise Connections' leadership in the cruise industry is driven by a cohesive, yet diverse management team, with an average of over 20 years of travel experience.

Sanjay Goel
President
sanjayg@cruise-connections.com
1-800-661-WAVE x309

Well-known throughout the cruise industry for his business acumen, Sanjay founded Cruise Connections in 1993. Under his leadership, Cruise Connections has won several travel industry awards and has been Canada's largest cruise-only retailer for more than a decade.

His career in Travel has spanned nearly three decades and has seen him excel in every facet, including marketing, consolidation, and sales. Additionally, Sanjay has traveled extensively and has been on over 300 cruises, personally becoming acquainted with numerous ports worldwide.

His first priority is serving you, our clients, and he holds customer service in very high esteem. "Our business was built one customer at a time. Every client is treated as if they are our only customer."

Throughout his career, Sanjay has sat on numerous advisory boards including those of the top cruise lines and Ensemble Travel Group, an organization of more than 1000 travel agencies in North America.

An innovator to many, Sanjay's recent initiatives have seen Cruise Connections form exclusive partnerships bringing about some of the biggest travel programs in Canada. One of these programs includes the highly successful Mediterranean Odyssey, in collaboration with Canada's national newspaper The Globe and Mail.

Jatinder Dhesi
Chief Financial Officer
jatinder@cruise-connections.com
1-800-661-WAVE x323

Truly a jack of all trades, Jatinder has worked at Cruise Connections in all capacities since joining the team in 1998.

He is very much aware of all the fine points of the cruising industry, from travel trends to sales. Jatinder worked from within our finance department to his current role as CFO.

While his role is behind the scenes, it is crucial to our clients nonetheless as he oversees important processes including client billing and payment. "Our clients value our ability to ensure them a worry-free hassle-free vacation and financial integrity is the backbone of that promise."

Criz Punsalan
Marketing Manager
criz@cruise-connections.com
1-800-661-WAVE x420

Criz's number one priority is understanding who our clients are. She works closely with our sales and customer care team to ensure that we effectively meet your requests.

A truly accomplished marketing professional, she has over 15 years experience, in both Canada and the U.S., and her contributions to Cruise Connections have even earned her a "Wave Maker Award".

There is not a new ship or unique sailing that slips past Criz. She has traveled extensively and strives to be on top of industry trends and news which she shares with our clients. "Our goal is to keep you well-informed and help you make the best choices for your vacation."

John Brand
Sales Manager
johnb@cruise-connections.com
1-800-661-WAVE x346

John's over 40 years of experience in the travel industry is without comparison. He is the intricate piece of the puzzle at Cruise Connections that connects the dots between product knowledge and understanding your needs.

John ensures that our sales and customer care team understand what it is that we offer. "Cruise Connections is your friend in the cruise industry. We are first dedicated to finding you the right cruise and then getting it to you for the lowest price."

Having personally visited all of the most popular destinations, including those in Europe, Asia and the Caribbean, allows him to further spearhead our sales team as he keeps them up to date on new trends and the best valued packages.

Paul Johnson
Sales Manager
paul@cruise-connections.com
1-800-661-WAVE x364

Paul has trained some of the most effective sales teams in the cruising industry, both in North America and in the U.K. 14 years experience and a passion for traveling has given him exceptional industry knowledge and excellent customer service skills.

"We may not be able to get you everything, but you can be assured of our dedication to working on your behalf and finding the answers that you need."

He also coordinates with our customer care team to assist you quickly and effectively and to ensure that the details of your vacation are handled, leaving you with nothing to worry about.

Juliet Gazsi
Customer Care Manager
juliet@cruise-connections.com
1-800-661-WAVE x391

Hailing from the UK, Juliet has worked in the travel industry for 20 years and uses her extensive managerial skills to head our customer care team in going the extra mile for our guests.

Juliet is no stranger to the ins and outs of cruising and has worked aboard cruiseships with Norwegian Cruise Line and Carnival Cruises, in addition to traveling aboard several other cruise lines, from Cunard to Holland America Line.

From luxury cruising to family excursions, Juliet’s traveling expertise is also heightened by her travels throughout Europe, South America, South Pacific, Asia, Caribbean and even Africa.

 
  • Asia & Tahiti
     
  • Australia
    & New Zealand
  • Caribbean
    & Mexico
  • Europe
     
  • Grand Voyages
    & World Cruises
  • Hawaii
    & Alaska

Sales Team: Asian & Tahiti

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Sales Manager
paul@cruise-connections.com
1-800-661-WAVE x364

With more than 12 years of experience, Paul is a real globe-trotter. His passion for travel and dedicated service earned him the loyalty of many clients. "Seeing Bangkok, Angkor Wat and Vietnam was nothing short of amazing."

Cruise Specialist
jan@cruise-connections.com
1-877-263-2732

With over 20 years of experience, Jan is an expert in exotic itineraries. "Tahiti is nothing short of magic. The scenery, beaches and people all wrapped up in that French chic makes it one of the most spectacular destinations in the world."

Sales Team: Australia & New Zealand

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Cruise Specialist
carrie@cruise-connections.com
1-800-661-WAVE x317

Although the newest addition to the team, Carrie brings with her a wealth of experience catering to the travel needs of VIP clientele and always goes the extra mile to deliver a fantastic customer experience. Her favourite place is Australia. "It is simply incredible. The scenery, people and culture are all extraordinary, plus, who doesn't love a kangaroo?"

Cruise Specialist
kim@cruise-connections.com
1-800-661-WAVE x360

From Mexico to the South Pacific, Kim has 10 years of experience and loves traveling the world. "My favourite places are Australia and New Zealand with Fiji and the Cook Islands as must see stopovers. When you are planning a South Pacific cruise and realize you cannot see all the "musts" in one journey, you will just have to convince yourself to return and experience its magic again."

Sales Team: Caribbean & Mexico

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Cruise Specialist
barry@cruise-connections.com
1-800-661-WAVE x336

Starting as a client, Barry joined Cruise Connections 10 years ago. Mexico is one of his top picks. "History, natural beauty, wonderful people, and a giant Margarita—how can you go wrong?"

Cruise Specialist
hayley@cruise-connections.com
1-800-661-WAVE x444

Hayley began in the travel industry working for Thomas Cook in England, and gained certification in Travel and Tourism. Through her many travels, Hayley names the Greek Isles as her favourite destination. “It’s so beautiful and relaxing and the locals are extremely friendly.” She hopes that all her clients’ vacations make them as excited as the Greek Isles make her. “Working in travel is so rewarding. It’s nice to hear the excitement of my clients when they’ve booked their dream trip and to know I helped them get there.”

Sales Team: Europe

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Sales Manager
johnb@cruise-connections.com
1-800-661-WAVE x346

From Tokyo to Tanzania, John has done a lot of exploring during his 40 year industry career and with everywhere he's been, Europe is still a favourite. "Our focus is on a complete vacation. We just start with the cruise. Excursions, insurance, flights, hotels and tours—we do it all".

Cruise Specialist
judy@cruise-connections.com
1-800-661-WAVE x307

With over 17 years of experience, Judy also leads our Conference at Sea division. Her favourite destination is Europe. "With its history and culture, no matter how many times you visit, there's always so much to see and do."

Cruise Specialist
lee@cruise-connections.com
1-800-661-WAVE x372

Hailing from New Zealand, Lee has lived in both Portugal and England and has won Outstanding Employee awards in both his hometown and abroad. From Europe to the Caribbean, Lee has visited over 23 countries and names the Greek Isles as his favourite destination. "There is such a vibrant atmosphere throughout the islands. With their unique culture, flavourful cuisine, great beaches and endless summers, the Greek Isles have something for everyone."

 

Sales Team: Grand Voyages & World Cruises

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Cruise Specialist
catherine@cruise-connections.com
1-800-661-WAVE x315

Catherine is a founding member of Cruise Connections and has traveled the globe. "I love long cruises. The other guests and crew get to be like family, and the daily rhythms of the ship blend with the rhythms of the sea."

Cruise Specialist
daniel@cruise-connections.com
1-800-661-WAVE x358

With more than 12 years of experience, Daniel has been awarded "Cruise Specialist of the Year" for the fourth year in a row. "There's no greater adventure than a cruise around the world. You'll see and do more than on any other trip. Truly, a journey of a lifetime!"

Cruise Specialist
damien@cruise-connections.com
1-800-661-WAVE x417

Hailing from the UK, Damien knows the ins and outs of cruising, having spent 2 years at sea working onboard cruiseships. Prior to his life onboard, Damien travelled to several destinations, including China, India and throughout Europe, before eventually stopping in Vancouver. “I love to travel and there is no better way to do it than on a ship. It is a great way to see the world - relax, eat, be entertained and be in a different port everyday without having to re-pack your suitcase. I love sitting on deck relaxing and looking out over some of the best views in the world. It’s perfect!”

 

Sales Team: Hawaii & Alaska

We're ready when you are! Our office is open 7 days a week, 12 hours a day and 364 days a year. We have a number of multilingual cruise specialists on hand to assist you in planning your next cruise holiday. Call us today at 1-800-661-WAVE to speak to one our cruise agents and let Cruise Connections Canada find you the cruise holiday you have dreamed about.

Cruise Specialist (Alaska)
greg@cruise-connections.com
1-800-661-WAVE x342

With more than 20 years of experience including three working onboard, Greg's seen it all when it comes to cruising. His experience and insider expertise has made him a favourite of old and new clients alike. "I love Alaska. I think of the ship as my summer chalet."

Cruise Specialist (Hawaii)
sara@cruise-connections.com
1-800-661-WAVE x368

With 8 years of experience in the Travel Industry and a Certification from the School of Tourism, Sara takes pride in providing a "complete vacation" experience for her clients - from Flights, Cruise, Hotels, Car Rentals, Tours and Travel Protection. "Travel Protection is key to helping my clients plan a worry and hassle free vacation, whether it's a quick getaway or the adventures of a lifetime."

Cruise Specialist
roger@cruise-connections.com
1-800-661-WAVE x330

From ancient Mayan ruins to Egyptian pyramids, Cruise Specialist Roger Silen has explored it all. He has visited 63 countries, over 100 ports of call and all seven continents. Not to mention, he has firsthand knowledge of life onboard, having worked with Royal Caribbean and Princess Cruises spending over 2000 days at sea! "Hawaii is my favourite place to visit. It’s a tropical paradise where you can do everything, from scuba diving and relaxing on a beach to touring waterfalls and volcanoes."

 

Customer Care Team

No task is too big or detail too small for our customer care team to handle. Our team works hand in hand with our cruise specialists, often behind the scenes, to ensure that your vacation is worry and hassle free. They handle a wide variety of arrangements from booking hotels, handling transfers and making your onboard dining reservations to assisting you with travel insurance.

Knowledgeable and certified, our team has received training from every major cruise line including; Royal Caribbean, Princess Cruises, Holland America, Carnival and Norwegian Cruise Lines. They are also able to assist you in a variety of languages including French, Spanish and Italian.

Please feel free to contact our customer care team for any questions you may have.

Juliet Gazsi
Customer Care Manager
juliet@cruise-connections.com
1-800-661-WAVE x391

Hailing from the UK, Juliet has worked in the travel industry for 20 years and uses her extensive managerial skills to head our customer care team in going the extra mile for our guests.

Juliet is no stranger to the ins and outs of cruising and has worked aboard cruiseships with Norwegian Cruise Line and Carnival Cruises, in addition to traveling aboard several other cruise lines, from Cunard to Holland America Line.

From luxury cruising to family excursions, Juliet’s traveling expertise is also heightened by her travels throughout Europe, South America, South Pacific, Asia, Caribbean and even Africa.

Anne Marie Capuno
Customer Care Supervisor
annemarie@cruise-connections.com
1-800-661-WAVE x403

Anne Marie brings her positive attitude and insightfulness to the team as the customer care supervisor. She has been a dedicated part of Cruise Connections for the past five years. Clients she has worked with refer to her as a "go-to" person because of her ability to take care of their wide range of queries.

Charlotte Johnson
Manager, Vacation Planning
charlotte@cruise-connections.com
1-800-661-WAVE x408

With over 14 years experience, Charlotte also focuses on bringing all the pieces together, from discount airfares to that perfect hotel before or after your cruise. Her back ground in travel and tourism and extensive travels around the world, from Maldives and Egypt to Australia and Fiji, has made Charlotte skilled at finding the best tours and excursions.

Zara Martinez
Customer Care Specialist
zara@cruise-connections.com
1-800-661-WAVE x442

Zara has over 5 years experience in tourism and hospitality from around the world, including in Finland, France and Spain. Even though her extensive travels have taken her all throughout Europe and the U.S., she sites Marrakech as her favorite city. "Marrakech is full of energy, folklore and mysticism. It’s a city that impacts you with its bright colors, dreamy spots and the kindness of the people. You feel like a character in one of the Arabian nights stories!"

Ryan Bonsol
Customer Care Specialist
ryan@cruise-connections.com
1-800-661-WAVE x339

Ryan brings his in-depth knowledge of several cruiseships to our team and is always ready to share his expertise. Known for his positive spirit, Ryan can provide every cruiser, from first-timers to veterans, with great tips so that their vacation is an unforgettable experience.

Marketing Team

Meet the team behind the scenes...

Our marketing team ensures our guests are kept abreast with the latest industry news – from the inaugural of world class cruiseships to the must-see itineraries. The team makes sure to deliver you smoking offers with substantial savings, whether it’s through our weekly “Making Waves” newsletter or our other advertisements.

The marketing team loves engaging our guests through social media - from Facebook to Twitter. They produce fun contests and are excited to see guests win fabulous prizes - from gift cards to free cruises.

They’re also very involved with the community spearheading the organization’s various charitable events.  There doesn’t seem to be a dull moment with the team.
If you have any questions or would like to send your feedback as to how we can serve you better, please email the Marketing team at: marketing@cruise-connections.com

Criz Punsalan
Marketing Manager
criz@cruise-connections.com
1-800-661-WAVE x420

Criz's number one priority is understanding who our clients are. She works closely with our sales and customer care team to ensure that we effectively meet your requests.

A truly accomplished marketing professional, she has over 15 years experience, in both Canada and the U.S., and her contributions to Cruise Connections have even earned her a "Wave Maker Award".

There is not a new ship or unique sailing that slips past Criz. She has traveled extensively and strives to be on top of industry trends and news which she shares with our clients. "Our goal is to keep you well-informed and help you make the best choices for your vacation."

Karl Lundgren
Web Master
karl@cruise-connections.com
1-800-661-WAVE x352

Karl is responsible for expanding the online presence of the company as a member of the Marketing Team. His past experiences as an entrepreneur have provided him with a keen versatility. He holds an Honours Degree in Marketing and in 2006 received an Ontario Global Traders Award for his work setting up lending circles in Tsunami devastated Sri Lanka.

Karl sites his trips to England and France as the most eye opening experiences of his life. “As a bilingual Canadian, experiencing first hand the tremendous cultures of Canada’s two great mother lands is a truly humbling experience.”

Michelle Williams
Marketing Coordinator
michelle@cruise-connections.com
1-800-661-WAVE x408

Michelle brings six years of creative experience to our marketing team.  In addition to helping to create our promotions and plan our consumer events, she is also a part of Cruise Connections’ online initiatives, keeping our clients engaged via Facebook and Twitter, and is involved in our charitable and community support projects. 

Michelle is passionate about travelling, having visited France, Spain, Tunisia and the Cayman Islands among other destinations.  “I share our clients’ appreciation and love for travel.  There’s nothing like seeing the world for yourself and visiting the places you’ve only read about!”

Meet our Team Cruises Hotels Company Careers Contact FAQ

When booking, ask us for the appropriate supplier brochure for complete details and terms and conditions for your vacations and as well inquire about any possible past guest savings. Offers are space available and may be withdrawn at anytime without prior notice and are not combinable with other offers (unless stated otherwise). All prices, details and offers are subject to change. We are not responsible for errors or omissions.

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